Privacy policy

Privacy Policy

Effective Date: April 25, 2025

This Privacy Policy describes how 9449-7013 Québec Inc., also known as "NutriMedicine Academy" ("Company", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you access our website (nutrimedicine.ca), utilize our educational and commercial services, make a purchase, or otherwise interact with us, whether as a customer, student, site visitor, or participant (collectively, the "Services").

By accessing or using any part of the Services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, you must not access or use our Services.

2. Categories of Personal Information Collected We may collect and process the following categories of personal information:

• Identification data: name, address, date of birth, phone number, email address

• Account credentials: usernames, passwords, security questions

• Commercial data: course enrollment, order history, invoices, payment confirmation

• Device data: IP address, device type, browser type, access logs

• Usage and analytics data: traffic behavior, location approximations, referring URLs, site interactions

• Communications data: feedback, questions, or inquiries submitted by email or forms

3. Methods of Collection Personal information may be collected:

• Directly from you (e.g., via registration, purchases, or form submissions)

• Automatically through your use of our Services (e.g., cookies, logs, and analytics tools)

• From third parties such as payment processors, hosting providers (e.g., Shopify), and advertising platforms

4. Legal Bases for Processing We process personal data under one or more of the following legal bases:

• Consent, where explicitly given

• Contractual necessity to fulfill services or purchases

• Legal obligations for recordkeeping and compliance

• Legitimate interests such as security, fraud prevention, and service optimization

5. Use of Personal Information We use your personal information to:

• Deliver, personalize, and improve our services and offerings

• Process and manage your course enrollments, orders, and billing

• Provide support, service notifications, and account-related communications

• Detect and prevent fraudulent or malicious behavior

• Conduct analytics and maintain security measures

• Send promotional content and advertisements, subject to your communication preferences

6. Cookies and Tracking Technologies We use cookies and similar technologies to collect usage data and improve user experience. Cookies may be set by us or by third-party service providers, such as Shopify and Google Analytics. You may opt out of cookies through your browser, though doing so may impact your use of the Services.

7. Data Sharing and Disclosures We do not sell personal information. However, we may disclose information:

• To vendors performing services on our behalf (e.g., payment processing, hosting, analytics)

• To legal or regulatory authorities where required by law or to enforce legal rights

• As part of corporate transactions (e.g., merger, sale, restructuring)

• To affiliated entities within our corporate group

• With your consent or at your direction

8. International Data Transfers We may transfer and store your data outside Canada, including in the United States or the European Union. When doing so, we implement contractual safeguards such as Standard Contractual Clauses approved by regulatory authorities to ensure an adequate level of data protection.

9. Data Retention We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required to comply with legal, regulatory, or contractual obligations.

10. Security Measures We implement industry-standard physical, administrative, and technical safeguards to protect your personal data. Despite our efforts, no transmission over the Internet or storage method is 100% secure. You are responsible for keeping your credentials confidential.

11. Your Legal Rights Subject to legal limitations, you may have the right to:

• Access the personal information we hold about you

• Correct inaccuracies or incomplete data

• Withdraw previously granted consent

• Request deletion of your personal information

• Restrict or object to certain data processing activities

• Request a copy of your personal data in a structured format (data portability)

Requests may be submitted by contacting us at info@nutrimedicine.ca. We may require identity verification before processing requests.

12. Children's Data Our Services are not intended for individuals under the age of majority. We do not knowingly collect data from minors. If you are a parent or guardian of a minor whose data was inadvertently collected, contact us to request deletion.

13. Third-Party Services and Links Our website may include links to third-party websites and integrations (e.g., social media widgets). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before engaging with them.

14. Complaints and Inquiries If you believe your personal data is being processed in violation of applicable laws, you have the right to file a complaint with the appropriate regulatory authority, such as the Commission d'accès à l'information (CAI) in Québec.

15. Changes to This Privacy Policy We may revise this Privacy Policy to reflect changes in the law or our business operations. All changes will be posted to this page with the updated effective date. You are advised to review this policy periodically.

16. Contact Information If you have any questions or wish to exercise your privacy rights, contact:

9449-7013 Québec Inc. (NutriMedicine Academy)
Email: info@nutrimedicine.ca
Phone: +1(438)464-2995
Address: 202-4230 Boul. Saint-Jean, Dollard-des-Ormeaux, QC H9H 3X4Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time)